Shipping policy

Shipping Cut Off Times

Monday-Friday all orders placed before 2pm (PST) will be shipped out the same day.  All orders placed after 2pm (PST) will be shipped out the next business day.  

Estimated arrival times are not guaranteed.  Weather delays and other unforeseen circumstances may impact the arrival date of you package.

 

Domestic Shipping

Domestic shipping includes continental USA (excludes Alaska and Hawaii). In-stock items will be shipped same day on orders placed prior to above listed cut-off times. Orders placed after listed cut-off times will ship next business day. Once shipped, you will receive a tracking number notification to your email address on file. All packages will be insured for the full invoice value and may require a signature to be released. It is the customers responsibility to coordinate with the delivery driver in the event that you are not present to receive the package.

 

International Shipping

International services are available as shipping methods to our international customers. International packages will be insured at full invoice value, customers are responsible for paying all import duties associated with the package. Terra Moto Team Members will not lower stated package values.

In some cases, Terra Moto, LLC may not ship to your country. If this is the case, please use our dealer locator to find a regional distributor. At this time, we do not ship to the following countries:

  • Belarus
  • Russia
  • Ukraine

 

Duties and Importation Charges

You are responsible for paying any import duties or charges that may apply to any Products purchased on www.Terramotousa.com. Terra Moto does not assume any responsibility for import duties or charges related to any Products.

 

Refused or Non-deliverable Orders

Any refused or non-deliverable orders will be processed according to the terms that would apply to that Product if a return were requested. All shipping costs, including return freight charges and return-to-send fees, will be assessed against any refund. Any customs clearance charges will also be assessed and deducted from any refund.

 

Have Questions?

Feel free to reach out with any question or concerns you may.  Please send an email to: Info@terramotousa.com